They had the phone in stock and she helped me set it up. Then, after they realized that they've messed up my phone, all they cared about was my cracked screen. I'm impressed especially since I use to work retail management in my younger days and customer service was what I was known for. I ended up walking about 4 miles to a friend's house in Cedar Grove to get a ride home. Share The incident was captured by actress Porscha Coleman, who then turned it into an amusing. For those who can't get to an Apple Store there is a link to Apple authorized Service Providers and information about sending your device to an Apple Repair Centre. Decent Apple store, but like many others, there's a ridiculous amount of people here.
Rockaway is probably the shortest drive for me. I've never spent less than three hours here, even with an appointment. If you're still having trouble, check out. He asked me to back it up into itunes and promised he would call next day. How to ask a question Chances are, if you have a problem, someone else has had it in the past, too. If you have a tech question, please check out! Always passing the buck to the next guy.
However, as of November 20th, Apple has made the web interface easier to use by not requiring that you pick a registered product. Learn more at or download the Apple Store app from the App Store. Definitely come here with an appointment, and arrive early if you have other appointments in the day you need to be timely for! Of course, they also used to have Evian water for you too, but I digress. I now just go down to the Menlo Mall in Edison where the folks are much friendlier and way more helpful. Unfortunately, health issues and numerous delays happened and we never got to take that trip. Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help.
New phone all set up in an hour. Up until a certain point in the day, typically 2—4 hours before close depending on store size, queues etc you c. I suggest you try out the store here. Given this situation what am I supposed to do? Over 2 days I have spent a lot of time trying to solve my problems. I realize that you have to filter appt. And the company has made it a bit more difficult to schedule a Genius Bar appointment at your local Apple retail store. But try telling that to this customer, who had a total meltdown at the Genius Bar last month when an employee delivered the terrible news to her.
Now, my question to all of you is. Mac, iPod, iPhone, iPad , and go on from there. I assure you, I didn't do anything or said a word to get this kind of treatment. We walked out and went to the Verizon store in the same mall. Given this situation what am I supposed to do? I understand there's many people here, but it would be nice to be told that we will be waiting for a while.
In Short Frosted glass doors, white floors, and minimal hardwood shelving allow a lot of open space for these often-crowded shops. Your attitude and behavior ignoring someone whether they identify as the manager or not they deserve dignity and respect affects their attitude and behavior. I have seen a person bringing bunch of broken iphones about 6-8 and genius was smiling sorting thru each of them. He looked distracted when I told him my story and gave little to no eye contact. You get tossed around to 5 different employees. How to set up a Genius appointment at an Apple Store Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs.
Other than that, the employees were helpful! I asked her for a business card and she said I could call corporate or whoever I wanted that this is how it works and she didn't do anything wrong. We may approve your post if it is a high-level issue that can't be found through searches, or if it affects a large amount of people. He wasted nearly an hour of my time but was still not able to set up the phone and recover my data from my old phone. This fundamental difference in audience is why we support two communities, and. Here are some pictures from the opening at Tice's Corner. . They were unable to fully set up the phone and said they would have Apple support call me to set it up.
But that was rude - pure and simple. If you don't see a thread discussing your issue, you can post a new thread. See this for more information. So far every time I came to this Apple store I had a good experience. The employee even apologized about it all when I was walking out. I have also called the phone numbers for the store and they never put me in touch with a real person.
You can search for a solution by typing your query into the search field. She took over the conversation as if she had been the one I was talking too which was rude. Go back some other day at some other time, 1 phone at a time. This Apple Store was exceeding my expectations and I then got a bit excited that they might actually believe my crazy story and fix my ipod since it was 1 month past warranty. If you have Finder selected, it will show results for Finder.